FREQUENTLY ASKED QUESTIONS
Where is "Secret of Essence" located?
"Secret of Essence" l is located in Maryland, United States.
How can I contact "Secret of Essence" Team?
How Long will it take to receive the order?
Once you place your order, please allow 1-4 business days to process. Some may take up to 5-10 business days to get delivered. More details on check out page.
What are the payments methods?
We accepts all major credit cards (VISA, MASTERCARD, AMEX) and Paypal payments.
What if items I received are defective or damaged?
Please contact us within 10 days from receiving the item. Also make sure to include order number, photographs of defective object, and all related references upon receiving a package. We will do our very best to resolve your case as soon as possible.
How long is the return process?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
Will the shipping fees be covered for my returns?
All returning shipping fees and other miscellaneous fees are the responsibility of the customer.