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Refund Policy

Refund Policy

 

Return and Exchange Policy

We do not accept returns or exchanges on body oils under any circumstances, as they can be easily tampered with. We guarantee the quality of our oils, and no defective oil is ever shipped out. If you are trying to match an oil from another source and expect to return it if it does not match, please refrain from purchasing from this website for that purpose.

Items eligible for return include defective, non-perishable products only. All items must be unused, in the original condition received, and in their original packaging.

Several types of goods are exempt from returns, including body oils, which are non-returnable and non-exchangeable.

Additional non-returnable items:

  • Incense
  • Burning Oils
  • Some health and personal care items 
Please do not send your purchase back without approval.

 

Shipping Policy

 

You are responsible for covering your own shipping costs when returning an item. Please note that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

Shipping times for exchanged products may vary based on your location.

For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item